How to Successfully Complete KYC Verification on Cleva and Resolve Common Issues
KYC (Know Your Customer) verification is a critical step for opening an account on Cleva. This guide provides an overview of the process, common reasons for denial, and actionable steps to resolve issues.
KYC Verification Requirements
Use the Correct ID Type: Cleva requires specific ID types based on your nationality. For example, Ghanaian users may need to provide a Ghana Card. Always use the ID type requested by the app.
Original Physical ID: Upload a clear photo of the original, physical ID document. Digital copies, screenshots, or scans are not accepted.
Matching Details: Ensure that your personal details (e.g., name, date of birth) match across your BVN (Bank Verification Number) and government-issued ID.
Common Reasons for KYC Denial
Unclear or Improper ID Submission: - Blurry, cropped, or low-resolution images. - Expired IDs or IDs with mismatched details. - Screenshots or digital copies instead of physical IDs.
Mismatched Details: - Name or date of birth discrepancies between your BVN and ID.
Liveness Check Issues: - Poor lighting or obscured facial features during the selfie verification.
Steps to Resolve KYC Issues
Correcting Mismatched Details: - Update your BVN details at your bank to match your government-issued ID. - Ensure your date of birth and name are consistent across all documents.
Resubmitting Documents: - Use a well-lit environment to capture clear, uncropped images of your physical ID. - Ensure all details on the ID are legible and visible.
Retrying Verification: - If your KYC is denied, Cleva may allow you to retry after resetting the process. Follow the app’s prompts to reattempt verification. - Use the Retry option on the homepage to re-enter your details and upload documents.
Troubleshooting Liveness Checks: - Perform the selfie verification in a well-lit environment. - Remove hats, glasses, or other items that may obscure your face.
Additional Tips
Always use the ID type requested by the app for your nationality.
Ensure your environment is well-lit and your device camera is clean for clear captures.
Follow all on-screen prompts carefully during the verification process.
By adhering to these guidelines, you can improve your chances of successfully completing KYC verification on Cleva.