Can I update my name on Cleva?
While we generally maintain the name on your Bank Verification Number (BVN), there may be circumstances where name rearrangements are possible.
Cases where your name can be updated
Once your Cleva account is verified, changing the associated name is typically not allowed to prevent fraud and maintain security. However, we can assist with name rearrangements if the new name maintains the original names registered on your BVN.
For example, if your original name is FAITH MUHAMMAD TETULA, you could rearrange it to TETULA FAITH MUHAMMAD. However, changing your last name to a completely different one, like SMITH, wouldn't be possible.
How to request a name rearrangement
1. Contact Customer Support: Reach out to our customer support team to initiate the process.
2. Provide Necessary Information: Include your first name, middle name, and last name in your request.