Can I update my name on Cleva?
Yes, you can. Whether you need a complete name change or simply want to rearrange the order of your names, we’ve made the process easy for you while maintaining the name on your Bank Verification Number (BVN).
Overview of Name Update Policies
Cleva account names must match the name on your BVN and government-issued ID.
Name changes are limited to rearrangements or corrections that align with BVN records.
Legal name changes require supporting documents and are subject to verification.
Name updates can only be processed after completing KYC (Know Your Customer) verification.
Cases where your name can be updated
In certain cases, a name change request may be reviewed, such as the correction of slight name errors or a change in surname due to marital status. To proceed, you’ll need to provide the required documents for verification that show your updated name.
Note: Your Cleva account name is automatically updated to match your BVN after completing KYC verification. If your BVN details are incorrect, update them with your bank before completing KYC.
Required Documents
A valid court affidavit
A newspaper publication reflecting the name change
A valid ID with the updated name (NIN, Voter’s Card, International Passport, or Driver’s License)
Your BVN number(with updated name)
Note: Ensure your BVN reflects the new name before submitting the required documents for verification.
You may also request a rearrangement of your existing names, as long as they remain the same as what is registered on your BVN.
The rearrangement follows a standard format: First Name, Middle Name, Last Name. Additionally, you can remove a name (e.g., middle name) as long as the resulting name matches your BVN.
Example:
If your name is FAITH MUHAMMAD TETULA, it can be rearranged to TETULA FAITH MUHAMMAD.
Limitations on Name Changes
Cleva cannot change your name to a completely different one or to another person’s name.
Preferred names or nicknames that differ from your legal name cannot be used.
Once a Cleva card is issued, the name on the card cannot be changed.
KYC Verification and Name Updates
Your Cleva account name is automatically updated to match your BVN after completing KYC verification. If your BVN details are incorrect, update them with your bank before completing KYC. Note: Name updates cannot be processed before verification is complete.
FAQs
Can I remove one of my names from my Cleva account?
Yes, you can remove a name as long as the resulting name matches your BVN records. For example, you can remove your middle name while retaining your first and last names.
Why was my name update delayed?
Name updates may be delayed if the required supporting documents are not provided. Ensure you submit all necessary documents for timely processing.
Can I change the letter casing of my name (e.g., all caps)?
No, Cleva does not support changes to letter casing or formatting of names.
GBP Receiving Account Name Details
For GBP receiving accounts, the displayed account name may show "Bridge Building S.A." instead of your personal name. This is expected and does not affect your ability to receive payments. Use the account details exactly as displayed in your Cleva app.
How to Request a Name Update
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