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General Security Tips

All you need to know about keeping your account secure

Tosin avatar
Written by Tosin
Updated this week

How to keep your Cleva account secure from scammers?

Online scams are prevalent in the digital landscape. As a Cleva user, safeguarding your account from these threats is crucial. Here are ways to keep your Cleva account secure:

  1. Say NO to Third-party Access: Never share your Cleva login details or transaction PIN, even with trusted friends or family. Cleva will NEVER ask you for your PIN or password. Your account is your personal financial space, and access should remain solely yours.

  2. Password: Create a strong, unique password that includes a mix of uppercase and lowercase letters, numbers, and symbols. Avoid easily guessable information.

  3. PIN Protection: Treat your Cleva transaction PIN like a secret. Memorize it, don’t write it down, and never share it.

  4. Public Wi-Fi: Avoid logging into your Cleva account on public Wi-Fi networks, as they can be exploited by malicious actors. Use private or secure connections whenever possible.

  5. Stay Vigilant: Be cautious of suspicious emails or calls claiming to be from Cleva. Never click on links or download attachments from unknown sources.

  6. Report Suspicious Activity: If you notice anything unusual on your Cleva account, report it to our customer support team immediately.

By following these guidelines, you can strengthen your Cleva account security and reduce the risk of scams.

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