Why are Tiers & Limits important?
Account Tiers and transaction limits are standard practice across banks and financial institutions. They serve as a security measure to protect you from unauthorized use of your account, mitigate fraud, and manage risks on the Cleva platform.
Account Tiers help us enforce transaction limits on your Cleva account. Each Account Tier (Tier 1, Tier 2 & Tier 3) will have a daily, weekly, and monthly limit.
What are the Tiers?
We have Tier 1, Tier 2, and Tier 3 accounts. Each Tier has a set of limits that are enforced on all transfers out of your Cleva account - bank transfers and Cleva to Cleva transfers. These limits are different from your deposit limit (USD received). Here are the transfer limits:
Limits | Tier 1 accounts | Tier 2 accounts | Tier 3 accounts |
Per transaction limit | $3,000 | $3,000 | $3,000 |
Daily limit | $5,000 | $8,000 | $10,000 |
Weekly limit | $7,500 | $15,000 | $30,000 |
Monthly limit | $12,000 | $20,000 | $50,000 |
This means that an account cannot transfer more than its daily limit in 1 day, or more than its weekly limit in 1 week.
How are Limits assigned?
Your account is auto-assigned a Tier(Tier 1) depending on the information you submit during your KYC verification. Based on the information received from you, we make a risk-based decision to place your account in Tier 2 or Tier 3.
What if I want higher Limits?
You can request a Tier upgrade, but it is contingent on the review and determination of our compliance team. Here are the steps to request a Tier upgrade:
These documents via email or support chat, as detailed below:
Ensure you have some historical transactions on Cleva (net-new accounts on Tier 1 cannot be upgraded).
Use the in-app chat/email to contact us.
Submit the requested documentation, such as proof of employment, proof of address, and other information requested by our compliance team. You can submit these documents via email or support chat as detailed below:
Email Submission: Reply to the email thread where the request was made or send the documents to the Cleva support email using your registered email address.
Support Chat Submission: Upload the documents directly in the chat thread where you are communicating with Cleva support.
After submitting the documents, our compliance team will make a determination on whether your account can be upgraded to Tier 2.
Can I use a different email address to submit the documents?
No, it is recommended to use the email address registered on your Cleva account to ensure proper identification and processing of your request.
How do I view my Limits?
Tap on "Settings", tap on “Transaction limits”, and tap "Transfers" to see your transfer limits.
