Why 2FA (Two-factor Authentication)?
Two-Factor Authentication (2FA) is a security enhancement that requires users to provide additional authorization (after the password login) before performing transactions within your Cleva account.
This feature is available on both mobile and web platforms, ensuring consistent security across all user interfaces.
It helps prevent unauthorized access to your financial information, personal details, and any sensitive data on your Cleva account.
Knowing your account has strong security gives you more confidence when using the app to save, send, or receive money.
🔐 How to Set Up 2FA on Your Cleva App
Go to your Cleva App settings.
Click on "Two-factor authentication".
Turn on the toggle button for the authenticator app.
Tap "Verify Identity."
Enter the OTP code sent to your registered email address.
Input the last 4 digits of your BVN and enter your date of birth.
Tap submit, once it shows "verification successful", tap "continue".
On the screen titled “Add Cleva to your authenticator,” copy the code provided.
Tap "Next":
Open your authenticator app and enter the copied code.
Ensure you select the "time-based" option within your authenticator app.
Enter the code generated by your authenticator app into Cleva.
When you see the message that 2FA is enabled, tap "Continue".
Save your backup code in a safe place, as you will need it when you lose your device.
Tap “I have saved my backup code.”
✅ That's it! Your Cleva account is now secured with 2FA. If you ever need help, don’t hesitate to reach out to our support team.
Please see the pictures below for more clarity! 👇
How do transactions now work with 2FA?
At Cleva, your account security is very important to us. To help protect your funds and personal information, we use an extra layer of protection called 2FA (Two-Factor Authentication) whenever you're completing any of the following transactions:
Withdrawing funds to your NGN local bank account
Sending money to another Cleva user (C2C)
Funding your Cleva USD card
and other sensitive transactions within the app
You’ll be prompted to enter your authenticator code at the final stage of the transaction.
This one-time code is generated by your authenticator app (such as Google Authenticator or Authy) and ensures that only you can approve the action.