How to keep your Cleva account secure from third-party access?
Keeping your account secure starts with a few simple habits. Follow these tips to help protect your personal information and funds.
Create a strong password
Aim for a password that is at least 12 characters long.
Use a combination of uppercase and lowercase letters, numbers, and special characters.
Avoid common or predictable passwords such as â123456â or âpassword123.â
Avoid using personal information such as your name, date of birth, or phone number.
Use a unique password for Cleva that you do not use on other platforms.
Keep your login details and PIN private
Never share your password, transaction PIN, or verification codes with anyone, including the Cleva Support team.
Do not allow anyone else to access or use your Cleva account.
Keep your transaction PIN private and avoid writing it somewhere others can easily access.
Cleva will never ask you to share your password or transaction PIN.
Enable two-factor authentication
Two-factor authentication adds an extra layer of security to your account.
See 2FA Authentication đ for steps on how to set it up.
Be cautious of suspicious messages and links
Be careful with unexpected emails, calls, or messages claiming to be from Cleva.
Do not click suspicious links or download attachments from unknown sources.
Never provide sensitive account information in response to an unexpected request.
If you are unsure whether a message is from Cleva, confirm through our official channels before taking any action.
Check your account activity regularly
Review your account and transaction activity regularly. If you notice a transaction or activity you do not recognize, report it immediately.
Report suspicious activity
If you notice anything unusual on your Cleva account, please reach out to us via in-app chat or email [email protected] as soon as possible.
By following these guidelines, you can strengthen your Cleva account security and reduce the risk of scams.