Common reasons your KYC may fail
The information you provided does not match your ID.
Your name, date of birth, and other personal details should match the information on your ID document.Your ID image is unclear.
Blurry, cropped, poorly lit, covered, or unreadable images may prevent us from verifying your information.You provided an unsupported ID type or format.
This may include an expired ID, photocopied ID, screenshot, scanned copy, or digital copy.Your facial verification could not be completed.
Poor lighting, an unclear image, or difficulty capturing your face may affect the verification.
What should I do?
Before trying again:
Confirm that your personal information matches your ID.
Use your original physical ID.
Make sure your ID is valid, clear, well-lit, and fully visible.
Complete your facial verification in a well-lit environment.
For the ID documents supported in your country, see KYC by country.
Still having trouble?
If you’re still unable to complete your verification, please reach out to us via in-app chat or email.